Cancellation Policy

  • Cancellation 0 – 7 days prior to arrival the full accommodation amount is due.
  • Cancellation 8 – 14 days before date of arrival, or no-show: visitor forfeits 100% of deposit paid.
  • Cancellation 15 – 30 days before date of arrival: visitor forfeits 75% of deposit paid or 25% of full quote value (whichever greater).
  • Cancellation 31+ days before date of arrival: visitor forfeits 50% of deposit paid or 25% of full quote value (whichever greater).
  • On receipt of a written instruction to cancel the reservation Backpacker Apartments will refund the applicable amount as determined by the cancellation terms above.
  • Backpacker Apartments levies a 5.0% administration fee on any refunds processed
  • In the event of non-arrival without prior cancellation or premature departure we may charge for the full original booking.  Unless otherwise arranged, rooms will not be held after 6pm on the day that arrival is due.
  • The above is only applicable to deposits/payments made directly to Backpacker Apartments.  We will not refund any deposits paid to any booking agents.